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30-day return guarantee
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30-day return guarantee
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Returns, Refunds and Cancellations

At Handyswap, you buy without risk. We understand that you need to hold your new smartphone in your hands to be sure. That's why we offer you fair terms that go beyond the statutory right of withdrawal.

Your advantages at a glance

  • 30-day cooling-off period: Twice as long as legally required.

  • Easy processing: Digital returns portal.

  • Fast refund: Money back within a few days after review.

A. Statutory Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.

To exercise your right of withdrawal, you must inform us ( Remobile 786 S.L. , Avinguda Diagonal, 442, 08037 Barcelona, Spain, Tel: +49 1522 5686186, E-Mail: support@handyswap.com) of your decision by means of a clear statement.

B. Voluntary 30-day money-back guarantee

In addition to your statutory right of withdrawal, we offer a voluntary return guarantee of 30 days from receipt of the goods. This is conditional upon the goods being complete, in their original packaging, and in unused, new condition (no removal of protective films during activation, no iCloud/Google locks).

Free Returns Process

 We strive to make returns as easy as possible.

  1. Notify Us: Send an email to support@handyswap.com with your order number and intention to return.

  2. Receive Label: We will provide you with a pre-paid DHL return shipping label via email.

  3. Pack & Ship: Place the device back in its original packaging along with all accessories. Adhere the label to the box and drop it off at any DHL service point.

Conditions for Full Refund

To be eligible for a full refund:

  • The item must be in the same condition that you received it (brand new, no scratches).

  • It must be in the original packaging with all seals intact (if applicable) or packaging reasonably opened for inspection.

  • Important: You must remove all personal data and disable tracking accounts (e.g., "Find My iPhone" or Google Account locks) before returning. Devices locked by an account cannot be refunded.

Refund Timeline

 Once your return is received and inspected:

  • We will send you an email to notify you that we have received your returned item.

  • If approved, your refund will be processed immediately.

  • A credit will automatically be applied to your credit card or original method of payment within 4–7 business days, depending on your bank's processing times.

Here's how to return an item:

Contact us: Write us an email or use our returns portal.

Packaging: Place the device securely in its original packaging.

Shipping: Use the DHL label we provide for insured return shipping.

Refund: After inspection of the return in our logistics center, you will receive a refund of the purchase price to the original payment method.