Terms & Conditions

These Terms apply to both consumers (private buyers) and business customers, unless stated otherwise.

• •Seller / We / Us / HandySwap — Remobile 786 SL
• •Buyer / You / Customer — Person or entity purchasing from handyswap.com
• •Goods / Products — Physical devices and accessories, including new phones

• •Placing an order on handyswap.com is an offer to buy.
• •We confirm orders via email confirmation; the contract is formed upon dispatch/delivery confirmation.
• •Orders may be cancelled due to pricing errors, stock issues, or suspected fraud. Refunds are issued promptly if cancelled.

• •Prices include VAT, unless stated otherwise.
• •Accepted payment methods are displayed at checkout. Payment must be received before dispatch.
• •Discounts, promotions, or voucher codes may be applied and can be withdrawn at any time.

• •Delivery times are estimated from dispatch and communicated at checkout.
• •Risk passes to you on delivery. Notify us immediately if goods arrive damaged and retain packaging.

A. Statutory Right (EU Consumers)

• •EU consumers can withdraw within 14 days of receiving goods. Refunds include the price and certain delivery costs.

B. HandySwap 30-Day Change-of-Mind Returns

• •Notify us via [email protected] within 30 days.
• •Return the product with all accessories and packaging.
• •Back up data, perform a factory reset, remove SIM/memory cards, and disable activation locks.

C. Non-Eligible Returns

• •Customised products, consumables, unsealed software, or items marked non-returnable.

• •Refunds are issued to the original payment method unless agreed otherwise.
• •Refunds are processed without undue delay, typically within 14 days of receiving the returned goods.
• •Damaged goods may result in a deduction to reflect diminished value; itemized and explained.

A. Statutory Guarantee

• •EU consumers are entitled to a minimum 2-year legal guarantee for non-conforming goods.

B. HandySwap Commercial Warranty — 24 Months

• •Covers qualifying devices, including new battery defects.

C. What's Covered

• •Manufacturing defects
• •Internal component failures, including battery defects

D. Exclusions

• •Accidental, liquid, or misuse damage
• •Cosmetic damage that doesn't affect operation
• •Unauthorized repairs or non-compliant accessories
• •Theft, loss, or abuse
• •Normal battery decline (unless premature failure occurs)

E. Remedies

• •Repair, replacement, or refund if repair/replacement is impossible.

F. Claim Procedure

1. 1.Contact [email protected]
2. 2.Provide order number, device model, IMEI/serial, description, and photos/videos
3. 3.Receive RMA and prepaid return label (if applicable)
4. 4.Return the device after backup and factory reset
5. 5.Evaluation and next steps communicated promptly

• •Liability limited to the purchase price of the product.
• •No exclusion of liability for death, personal injury, or fraud.
• •Indirect or consequential losses excluded where legally permitted.

• •All goods are brand-new and factory-sealed.
• •Product pages display specifications, accessories included, and warranty information.

• •Back up data and remove personal accounts before returns.
• •Diagnostic or non-warranty repairs require consent.
• •Refunds or price reductions apply if repairs are not possible within reasonable time.

• •All content on HandySwap is owned or licensed by HandySwap.com.
• •No reproduction without written permission.

• •Personal data is processed under our Privacy Policy and GDPR.
• •By using our Services, you consent to data collection and storage.

• •Services may be suspended for fraud, misuse, or breach of Terms.
• •Users must not attempt to access restricted areas after termination.

All customers are expected to use our Services responsibly and comply with store policies, including fair communication, proper handling of returns, and honest reviews. If a dispute arises, both parties agree to attempt resolution in good faith within 7 calendar days of receipt.

• •Terms may be updated due to law or service changes.
• •Continued use after updates constitutes acceptance.