Shipping & Delivery

Information about shipping, delivery times, and packaging

Last Updated: 1 March 2026

At HandySwap, we know you're excited to receive your new device. We aim to process and dispatch all orders quickly, safely, and efficiently. This policy outlines our shipping procedures, delivery timelines, and what you can expect when ordering from us in Germany.

Company Details

Remobile 786 SL

📞 +49 1522 5686186

📧 [email protected]

1. Order Processing Time

Handling Time:1 business day

All orders are processed Monday to Friday, excluding public holidays.

Orders placed after 12:00 PM CET, or on weekends/public holidays, are processed the next business day.

During this time, we perform final quality checks, secure packaging, and prepare handover to our courier partners.

2. Shipping Carriers & Tracking

Carriers we use:DHL, UPS, and other reliable national carriers

Tracking:All shipments include a tracking number, sent via email once your order is dispatched.

You can monitor your shipment in real-time using the provided tracking link.

3. Delivery Timeframes

Germany (domestic delivery):3–4 business days

EU & EEA countries:2–5 business days (typical, depending on destination)

Note: Delivery times may vary slightly during peak seasons or due to unforeseen courier delays.

4. Shipping Costs

Free shipping:All orders within Germany enjoy free standard shipping.

Other EU destinations:Shipping costs are calculated at checkout based on destination, package weight, service level, and carrier.

5. Packaging Standards

Each device is shipped in protective packaging designed to prevent damage during transit.

Packaging includes cushioning, a secure box, and a tamper-evident seal.

For returns, please use the original box, or equivalent sturdy packaging with adequate cushioning.

6. Timeframes & Expectations

Order acknowledgement:Immediately via email

Handling & dispatch:1 business day

Shipping & delivery (Germany):3–4 business days

Tracking notification:Sent within 24 hours of dispatch

Report DOA / transit damage:Within 24–48 hours for fastest resolution

Carrier investigation (if needed):Acknowledged within ~30 days; resolution may take longer for complex cases

7. DOA or Transit Damage

If your parcel arrives damaged or the device is non-functional, please report it within 24–48 hours.

Early reporting ensures priority handling, including replacement or refund after verification.

Our Commitment

At HandySwap, we strive to make shipping fast, secure, and transparent. With 1-day handling, free shipping in Germany, and reliable carriers, you can trust that your new device will arrive safely and on time.